Shipping Policy

1. Delivery Area
lornaveti products are available for delivery within Australia only. At this time, we do not ship internationally.

2. Shipping Fees
Enjoy free shipping on orders of AUD 120.99 or more.
Orders under AUD 120.99 incur a flat shipping fee of AUD 12.99.

3. Order Cut-Off Time
Our service hours are 9:00 AM to 5:00 PM (AEST/AEDT).
Orders placed before 5:00 PM are processed the same business day. Orders placed after this time will be processed on the next business day. We do not process orders on weekends or Australian public holidays.

4. Processing Time
Orders are typically processed within 1–3 business days.

5. Delivery Time
After dispatch, delivery generally takes 5–10 business days, depending on your location in Australia.

6. Shipping Carriers
We ship via trusted Australian carriers such as Australia Post, StarTrack, Aramex Australia, and Sendle.

7. Order Tracking
Once your order is confirmed, you will receive an email with your order details and tracking information.
You can check the status of your shipment anytime through our “Order Tracking” page using your email or phone number together with your order number.

8. Your Rights and Our Responsibility
Damaged or Lost Items: If any issue occurs during shipping, we will assist you in line with your rights under Australian Consumer Law.
Order Changes and Cancellations: Once your order has been shipped, changes or cancellations are not possible.
Delivery Information: Please ensure your delivery details are correct to avoid delays or delivery issues.

9. Delivery Inspection
We recommend checking your parcel upon arrival. If anything appears incorrect or damaged, please contact us as soon as possible.

10. Contact Information
Address: 108 Belair St, Carthage, TX 75633-2859, United States
Customer Service Phone: +1 (325) 221-9706
Customer Service Email: customer@linenelivo.com
Service Hours: Monday to Friday, 9:00 am – 5:00 pm (AEST)