Refund Policy

Thank you for shopping with domiloria (referred to as “we”, “us”, or “our”). We want you to shop with confidence. This policy is designed in accordance with the Australian Consumer Law. Your rights under Australian Consumer Law are not affected by this policy.

1. Return & Exchange Period

You may request a return or exchange within 30 days of receiving your order.

If a product is faulty, unsafe, not as described, or does not meet consumer guarantees, you are entitled to a remedy under Australian Consumer Law.

2. Conditions for Return or Exchange

Returns and exchanges are accepted if the item is faulty or damaged, has a quality issue, has a noticeable odour or significant colour difference, you received the wrong item, or you changed your mind within 30 days (provided the item is unused and in original condition).

3. Return Process

To start a return, please contact our support team with your order number, payment confirmation, and reason for return (photos may be required).

If approved, we will provide return instructions. Please use the return shipping label included in your original package to send the item back.

Once we receive and inspect the item, we will process your refund if it meets the return requirements.

4. Exchange Process

If you prefer an exchange, please contact us with your order details.

After approval and receipt of the returned item, we will dispatch your replacement within 1–3 business days.

5. Refund Process

Refunds are issued to the original payment method used at checkout (Visa, MasterCard, JCB, Discover).

After approval, refunds are processed promptly and typically appear within 1–3 business days, depending on your bank.

If you experience delays, please contact us for assistance.

6. Shipping Cost Responsibility

If the product is faulty or does not meet Australian Consumer Law guarantees, we will cover return shipping costs.

For change-of-mind returns, return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable unless required by law.

7. Liability Statement

We are committed to complying with Australian Consumer Law.

We are not liable for delays caused by circumstances outside our reasonable control, including courier or postal disruptions.

Nothing in this policy limits your statutory rights under Australian law.

8. Contact Information

Address: 108 Belair St, Carthage, TX 75633-2859, United States
Customer Service Phone: +1 (325) 221-9706
Customer Service Email: customer@linenelivo.com
Service Hours: Monday to Friday, 9:00 am – 5:00 pm (AEST)