Order Cancellation Policy

Welcome to our Order Cancellation Policy. This policy applies to all orders placed through the online store of domiloria (hereinafter referred to as “we”). We aim to provide a clear and reassuring shopping experience.

1. Order Cancellation Conditions
   If your order has not been dispatched within 48 hours after placement, you may contact us directly to cancel it. If more than 48 hours have passed or the order has already been dispatched, cancellation is not available. Once delivered, you may still contact us to request a return and refund.

2. Order Cancellation Process
   Please contact our customer service team via email or phone, explain your cancellation request, and provide your order number and proof of payment. We will process your request promptly and notify you of the result and refund arrangement once approved.

3. Refund Process
   Refund Method: Refunds will be issued to the bank card used for the original payment.
   Processing Time: Refunds are generally expected within 1–3 business days, depending on bank processing times. If there is any delay, please contact us for assistance.

4. Contact Us
   Address: 108 Belair St, Carthage, TX 75633-2859, United States
   Customer Service Phone: +1 (325) 221-9706
   Customer Service Email: customer@linenelivo.com
   Service Hours: Monday to Friday, 9:00 am – 5:00 pm (AEST)